Case Study
Inland Telephone Company

Privately-held Inland Telephone Company spans three states and two telephone LATAs offering service in Idaho and Washington state. With over 200 employees, Inland offers a broad spectrum of telecommunications service ranging from POTS to leased line circuits, including cable and WiFi Internet. Inland is also the majority partner for Inland Cellular, a rural cellular communications company providing services in Southeast Washington and North Central Idaho.

The Challenge: Find a one-stop shop for WAN telephony circuits with everything from vanilla T1 through metro optical Ethernet services.

The Solution: Mammoth Networks, a facilities-based aggregator of fiber, data circuits providing a single source solution for service providers.

The Benefits:

  • Lower costs

  • Flexible circuit and bandwidth plans

  • Easier to work with than larger, incumbent carriers

As customers demand for more and faster Internet access continued to grow, Inland Telephone Company needed a single-source wholesale wide-area network provider that could easily work with it and its unique needs as a rural telecommunications provider. The following case study details how Mammoth Networks was able to provide better service at lower cost than the incumbent carrier.

Mammoth Networks Provides Inland Telephone Company Internet Bandwidth and More Flexible Circuit Options At A Lower Cost With Better Customer Service

"People are changing the way they get online. Web surfing and email are much smaller components and video now predominates bandwidth usage. A partner that's easy to work with makes a world of difference for us to be able to meet the changing needs of our customers. Mammoth Networks works with us and ensures that our customers have an enjoyable experience.... our growth has been 100 percent painless."
       -John Springer, IT Manager, Inland Telephone Company

THE CHALLENGE:
With constantly expanding bandwidth and circuit needs, Inland ran into difficulties working with the incumbent carrier for circuit provisioning. Separately, a bandwidth service provider became much less flexible to work with after being acquired by a larger carrier.

Spread across two rural telephone LATAs, with over 400 miles of distance between its' farthest phone exchanges, Inland wanted a one-stop shop for WAN telephony circuits.
Inland needed a single partner to work with for its wide-area network needs, one that could provide bandwidth and circuits at an affordable price and was easily to work with.

THE EVALUATION PROCESS:
For Inland's needs and service areas of Idaho and western Washington state, Mammoth Networks was the only service provider that could offer everything from T1 circuits through Internet Bandwidth services in the Northwest.

A facilities-based aggregator of private line and ADSL services, Mammoth has built a multi-state, multi-LATA private network for the benefit of independent telephony carriers, and specializes in service within Qwest-served states. The company's primary business is Layer 2 aggregation of Qwest's ATM DSL, covering each of Qwest's 27 LATAs. It can use its network to expand its footprint to other LATAs, delivering circuits as Layer 2 or Layer 3 services and enabling carriers to expand their service offerings.

Mammoth also had the benefit of performing resale work for Qwest, giving it a leg-up in installation and troubleshooting when dealing with Qwest in its role as a single point of interface for service ordering, installation, and operation.

Finally, Inland had previously used Verizon Business for upstream bandwidth, but the carrier had little flexibility in its service offerings. Mammoth offered both economical and flexible pricing plans for bandwidth.

THE NEW SOLUTION:
Inland turned up its first DS3 with Mammoth on September 12, 2006. At the beginning of the relationship, Inland was moving a gross aggregate throughput of 1 terabyte per month through Mammoth's network. By January 2010, Inland was moving over 30 terabytes per month and more recently turned up a Gigabit Ethernet connection to sate the continuing demand for bandwidth.

"The key factor is that all of the growth was 100 percent painless!" said John Springer, Inland's IT Manager. "While our customer base is predominantly older -- but getting younger -- people are changing the way they get online. Web surfing and email are much smaller components and video now predominates bandwidth usage.

"A partner that's easy to work with makes a world of difference for us to be able to meet the changing needs of our customers. Mammoth Networks works with us and ensures that our customers have an enjoyable experience."

THE BENEFITS:
Since working with Mammoth Networks as its one-stop choice for WAN circuit provisioning, Inland Telephone has reaped numerous benefits:

  1. Lower Costs. Facility-based Mammoth can offer lower cost circuits through its multi-state, multi-LATA private network.

  2. Flexible circuit and bandwidth plans. Even when Mammoth cannot fully provision a circuit from end-to-end, it is often more economical to buy parts of the circuit from Mammoth. In addition, Inland only has to buy the bandwidth it needs as it needs it, rather than being forced to overprovision -- and overpay -- for capacity it doesn't need under a more rigid pricing scheme.

  3. Easier to work with than larger, incumbent carriers. Inland now spends less time on vendor management and more time on business expansion because Mammoth provides a single point of interface when ordering, installing, and operating WAN circuits, and makes the process of circuit provisioning and bandwidth turn up much easier than working with legacy service providers.

"The ability to count on and do business in our wide area network is critical for Inland's success in the years to come," Springer stated. "Our relationship with Mammoth is critical, in my perspective. "

MOVING AHEAD:
Inland, like many of its peers, continues its steady growth on a number of fronts, including bandwidth, customers, and territory served.

"The face of networking in the West is changing," said Springer. "Small rural LECs like Inland are growing and spreading their reach. Mammoth's ability to operate and grow throughout the West provides a platform for us to expand. As they grow to the next level, so do we; it's all very synergistic."


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